Question 1

What documents do I need to rent a car?

Accepted Answer

You will need a valid driver's license, a payment method (credit card, debit card, or cash), and a valid ID or passport. International visitors may need an International Driving Permit depending on their country of origin.

Question 2

Is there a minimum age requirement?

Accepted Answer

The minimum age to rent a car is 23 years old. All drivers must hold a valid license for at least 3 years.

Question 3

Can I pick up and drop off at different locations?

Accepted Answer

Yes, we offer flexible pick-up and drop-off options including Funchal Airport, Funchal City center, and hotel delivery. One-way rentals within Madeira are available.

Question 4

What is included in the rental price?

Accepted Answer

Our rental prices include comprehensive insurance, unlimited mileage, 24/7 roadside assistance, and all local taxes. There are no hidden fees.

Question 5

How do I modify or cancel my reservation?

Accepted Answer

You can cancel at any time via the Manage Booking page or by contacting us. Refund amount depends on the timing of the cancellation: If you paid online, the refund depends on cancellation timing: More than 7 days before pick-up: 90% refund. 2-7 days before pick-up: 80% refund. Less than 2 days before pick-up: 60% refund. If you chose to pay at pick-up, cancellation is free as no payment is collected in advance. Once your rental period begins, cancellations are not eligible for refunds.

Question 6

What is the fuel policy?

Accepted Answer

We operate a full-to-full fuel policy. You'll receive the car with a full tank and simply return it full. This is the fairest and most transparent approach - you only pay for the fuel you use.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards, and cash payments. Unlike most rental companies, we don't require a credit card - making car rental accessible to everyone. Tip: Cash deposits are simplest and quickest to refund at drop-off.

Question 8

When do I get my deposit back?

Accepted Answer

Your deposit is refunded at drop-off when the car is returned as agreed (the specific conditions depend on your insurance and car group choice and are shown during booking). Please note that the deposit is processed as a real charge, not a pre-authorization — this is the standard procedure advised by our card payment provider and has been our practice with all clients. Cash deposits are returned immediately. Card deposits are released the same day, but may take 5-10 business days to appear in your account depending on your bank. Your bank may apply currency conversion or cross-border fees on both the original charge and the refund — this is outside our control. This is why we recommend cash for deposits: instant refund at drop-off, no bank processing delays, and no risk of double conversion fees.

Question 9

What insurance options are available?

Accepted Answer

Basic insurance is included in all rentals. You can upgrade to our Premium or Full Coverage options for additional peace of mind, reducing or eliminating your excess in case of damage.

Question 10

What child seat options are available?

Accepted Answer

We offer four types of child seats to ensure safety for children of all ages. You can add up to 4 child seats per booking. Infant Carrier (0-1 years) — rear-facing safety carrier for babies. Toddler Seat (1-3 years) — forward-facing seat with integrated harness. Child Seat (3-6 years) — high-back booster with side protection. Booster Seat (6-12 years) — cushion booster for proper belt positioning.