Terms and Conditions

Parties

For the purposes of these terms and of a rental contract entered into between the parties:

• –Lessor: Mendonça & Cruz, Lda (NIPC PT510314970), operating under the trading name Autorentacar, with registered office at Rua da Casa Branca 33, Edifício Sol da Ajuda, Loja R, 9000-113 Funchal.
• –Lessee: the natural or legal person who makes the booking and who, in the rental contract, appears as the primary driver and contracting party.

Throughout these terms, the parties are referred to by the designations lessor and lessee. Any commercial references to Autorentacar refer to the lessor.

1. Insurance Coverage and Exclusions

Basic Insurance (CDW)

All rentals include Collision Damage Waiver (CDW). CDW limits the lessee's financial liability for bodywork damage to the vehicle to the amount of the security deposit left at pickup (see CDW Deposit Amounts). If damage is identified at return, the cost of repair is deducted from the deposit up to its limit; amounts above the deposit are borne by the insurance, with no additional liability for the lessee. Certain damages are excluded from CDW and remain the full responsibility of the lessee, regardless of the amount (see What Is Not Covered).

CDW also includes:

• –Protection against vehicle theft (does not include personal items left inside)
• –Third-party liability insurance
• –24/7 roadside assistance

Extra Insurance (SCDW)

Super Collision Damage Waiver (SCDW) is available as an upgrade for drivers between 25 and 70 years old holding a driving licence for at least 3 years. SCDW eliminates or significantly reduces the security deposit for bodywork damage — the lessee's financial liability is then limited to the applicable reduced deposit (see SCDW Deposit Amounts). Applicable exclusions remain identical to those of CDW and remain the full responsibility of the lessee (see What Is Not Covered).

External Insurance

Our CDW insurance is mandatory and is included in every rental. If you hold separate coverage (for example, through your credit card or travel insurance), that is an agreement between you and your insurer. You may file a claim with them to recover any costs — we can provide a repair quote upon request — but this does not waive or replace our CDW requirements or deposit terms.

Coverage validity period

The insurance coverages described above (CDW, SCDW and mandatory third-party liability) are valid only during the period in which the vehicle is formally rented:

• –Start: at the moment of delivery of the vehicle to the lessee, recorded in the joint inspection at pickup
• –End: at the moment of formal completion of the contract (see Completion of the contract)

If the lessee keeps the vehicle beyond the end of the agreed rental period without prior authorisation for an extension, use is then considered unauthorised and insurance coverage lapses immediately (see Late returns and unauthorised use).

What Is Not Covered

The following items are not covered by either CDW or SCDW and remain the responsibility of the lessee:

• –Interior damage (upholstery, dashboard, etc.)
• –Personal belongings left in the vehicle
• –Driving under the influence of alcohol or drugs
• –Drivers not registered and not covered by the rental contract
• –Off-road driving or driving on unpaved roads
• –Loss of or damage to keys
• –Fuel contamination (wrong fuel type)
• –Damage caused by negligence and/or misuse
• –Damage to windows, tyres, clutch, undercarriage and roof
• –Fire and flood damage

Provision of false information by the lessee about their identity, address, driving licence, contact details or other eligibility conditions declared in the booking or in the contract (see Failure to Meet Requirements)

2. Driver Requirements

Age Requirements

The primary driver must be at least 23 years old and no older than 75 years old at the start of the rental period.

Driving Licence

The driving licence of every driver (primary and additional) must be presented at pickup — in physical format, issued at least 3 years ago, and valid for the entire rental period. Photographs, scans and digital versions (including government mobile apps) are not accepted. Any national driving licence or International Driving Permit is accepted.

Failure to Meet Requirements

It is the lessee's responsibility to verify that all drivers meet the age and driving licence requirements before completing the booking. These requirements are clearly displayed during the booking process and in these terms. If the primary driver does not meet the requirements, another person who does may take over as the primary driver. Additional drivers who do not meet the requirements may be removed from the booking. If no driver meets the base requirements, the rental cannot proceed and no refund will be issued. SCDW insurance requires all registered drivers to fall within the SCDW eligible age range. If any driver is not eligible for SCDW, the booking will revert to CDW with the corresponding deposit for all drivers. In addition, the intentional provision of false information regarding these requirements is considered an insurance coverage exclusion, with the lessee being fully responsible for any damage.

3. Deposit and Damage Policy

A refundable security deposit is required at the start of each rental. The deposit amount depends on the chosen insurance and the vehicle group.

CDW Deposit Amounts

• –Groups A, B, C: €300.00 (damage and fuel deposit)
• –Group D: €500.00 (damage and fuel deposit)

SCDW Deposit Amounts

• –Groups A, B, C: €100.00 (fuel deposit only)
• –Group D: €200.00 (reduced damage and fuel deposit)

Deposit Payment and Refunds

The deposit is charged as a real transaction (not a pre-authorisation or hold) by credit card, debit card or cash (American Express is not accepted). The exact deposit amount depends on the vehicle group and the insurance option chosen. This is the standard procedure advised by our card payment provider and has been our practice with all clients. We do not use pre-authorisations because they can be disputed by the cardholder, which would leave us unprotected in the event of damage to the vehicle. We recommend paying the deposit in cash: it is refunded immediately at return and avoids any currency conversion or bank processing fees.

• –Fuel deposits are refunded when the vehicle is returned with the same fuel level
• –Damage deposits are refunded provided the vehicle is returned in the same condition
• –Damages listed in the insurance exclusions are never covered by any deposit or insurance and remain the full responsibility of the lessee

Cash deposits are refunded immediately; card deposits may take several business days to process, depending on the bank. We create the refund request immediately. Autorentacar is not responsible for any currency conversion fees charged by your bank.

Damage Assessment

At both pickup and return, the vehicle is inspected together by the client and a member of our team. We encourage you to take as many photographs and videos as you wish during both inspections, so that you have complete evidence of the vehicle's condition before and after your rental. We work this way so that all evidence is in your hands. Any new damage identified at return will be assessed and repair costs may be deducted from the deposit. Upon request, we will provide a repair quote from our garage, which you may use to file a claim with your own insurance provider (for example, travel insurance or credit card coverage).

Joint inspection and photographic evidence

At pickup and at return, the vehicle is inspected jointly by the lessee and a member of the lessor's team. Both parties record the condition of the vehicle (mileage, fuel level, visible damage) through photographs and videos. The condition recorded at pickup, signed by both parties in the contract, serves as the reference for assessing any damage identified at return.

The lessee may upload photographs and videos directly to the rental record through the Manage Booking page, authenticating with their confirmation code. The lessor also adds to the same record the photographs and videos taken during the joint inspection. These files are permanently associated with the booking and are accessible to the lessee at any time after the rental.

In the event of a damage dispute, the lessor may provide, at the lessee's request, a document setting out the condition recorded at pickup and at return, together with the relevant photographs and videos.

Tyres

The vehicle is delivered with five tyres in a condition suitable for use, including the spare tyre. The condition is recorded in the pickup inspection.

In the event of a puncture, damage or loss of pressure during the rental period, the lessee must:

• –Comply with the rules of the Highway Code — put on the reflective vest, place the warning triangle as the situation requires, and ensure your safety and that of other road users
• –Switch to the spare tyre to safely resume the journey
• –Contact us immediately so that we can arrange replacement with the original tyre and its repair

You are not authorised to replace the tyre with another one purchased or arranged on your own initiative, nor to take the vehicle to a garage not authorised by the lessor (see Liability).

Damage to tyres during the rental period is the full responsibility of the lessee (see What Is Not Covered). Normal wear from proper use is covered by the lessor.

Pets

Pets are accepted in the vehicle. The presence of the animal must be reported at pickup so that it can be recorded in the joint inspection.

The lessee is responsible for:

• –Damage caused by the animal to the interior of the vehicle, in particular to upholstery, panels, seats or controls (see What Is Not Covered)
• –Additional cleaning resulting from transporting the animal, in particular excess hair
• –Ensuring the safe transport of the animal in accordance with the Highway Code (carrier, divider or restraint appropriate to the species and size)

Driving in Madeira

Madeira's roads include steep descents and sharp curves that require attention. For complete information on traffic rules, speed limits, mandatory equipment, safe driving techniques and procedures in case of accident, see Traffic Rules.

4. Payment Terms

Accepted Payment Methods

We accept the following payment methods:

• –Online payment — credit or debit card, Apple Pay, Google Pay, MB Way, Bancontact and other methods available at checkout (the list varies depending on the customer's country).
• –Credit or debit card at pickup (Multibanco terminal)
• –Cash at pickup (EUR)

Important note on American Express: accepted for online payment, but not at the Multibanco terminal at pickup.

Payment Timing

On the online booking form on our website, you may choose to pay for the rental online (in full at the time) or at pickup (in full at vehicle delivery). The full rental amount is due by the start of the rental period. The security deposit is always charged at pickup, regardless of the option chosen (see Deposit and Damage Policy). In the event of cancellation, the Refund Terms below apply — only relevant if you have chosen online payment (with payment at pickup no charge was made in advance).

All prices include VAT at the applicable Portuguese rate.

Local mobility fee

From 1 June 2026, all rental contracts for self-drive vehicles in Madeira are subject to a usage fee charged on behalf of the Instituto da Mobilidade e dos Transportes (IMT, IP-RAM), under the terms of Decreto Legislativo Regional 7/2025/M and Portaria 214/2026.

Applicable values:

• –€2.00 per full day for combustion vehicles (petrol, diesel, LPG or hybrid)
• –€1.00 per full day for zero-emission vehicles (fully electric)
• –Maximum cap of 10 days per contract — longer rentals only pay for the first 10 days

This fee is not revenue of the lessor — it is charged on its behalf and remitted in full to IMT, IP-RAM. It appears as a separate line on the invoice, with the contract number, vehicle registration, rental period and total amount.

The fee is calculated and shown to the lessee at the time of booking and confirmation, forming part of the total rental price.

Payment of amounts due

The lessee undertakes to pay promptly all amounts legitimately due under this contract — in particular, the rental price, optional coverages, VAT, applicable statutory fees, any attributable damage, missing fuel, cleaning fee and any other charges previously itemised.

This obligation includes amounts determined after the return of the vehicle (for example, damage identified at the return inspection or fines notified by the authorities afterwards).

Right to supporting documentation: the lessee may request from the lessor, within a reasonable period after notification of the charge, the garage quote, cleaning company invoice, fuel invoice or other document supporting the amounts charged. This documentation is provided free of charge and may be used for claims with the lessee's insurer or other entities.

This clause does not affect the lessee's right to challenge the legitimacy of charges considered improper, either with the lessor or with the competent authorities.

5. Cancellation and Refund Policy

How to Cancel

You may cancel your booking at any time through the Manage Booking page or by contacting us directly by email, phone or WhatsApp.

Refund Terms

Refund amounts depend on how far in advance you cancel:

Autorentacar reserves the right to modify the refund policy. The refund terms applicable at the time of your booking will always be honoured.

No-Show Policy

If you do not collect the vehicle at the scheduled pickup time and have not contacted us to cancel or modify your booking, this is considered a no-show. No refund is available for no-shows.

After Rental Begins

Once the rental period has begun, refunds for early return or unused rental days are not possible, except in cases attributable to the lessor (a breakdown that cannot be substituted or a contractual failure on our part). In any case, the lessee may contact us so that the specific situation can be reviewed.

Flight Disruptions

If your flight is cancelled, deferred or significantly disrupted, the booking remains active and no refund is issued. The vehicle was reserved exclusively for you and was not made available to other clients during your booking period. We can provide an invoice for the full booking amount, which you may present to your airline, travel insurance provider or credit card company to claim reimbursement. If you arrange an alternative flight and still wish to collect the vehicle, the rental price remains unchanged. However, if a new airport delivery is required, the airport delivery fee will apply again. Night and early morning surcharges also apply based on the new arrival time.

Cancellation by the lessor

The lessor reserves the right to cancel a booking, in exceptional circumstances (in particular, unavailability of the vehicle due to breakdown or accident, force majeure, or other legitimate causes), up to the moment of pickup. In such cases, the lessor will notify the lessee through the contact channels provided in the booking as early as possible and will proceed with the full refund of any payment made. Whenever possible, the lessor will offer an alternative vehicle of equivalent category.

6. Rental Conditions

Fuel Policy

We operate a full-to-full fuel policy. Every vehicle is delivered with a full tank and the level at delivery is recorded on the contract. We ask that you return it the same way.

If the vehicle is returned with a level lower than that recorded at delivery, the actual costs incurred to refill the tank are charged, with no surcharge. There is no refund for unused fuel left in the vehicle.

Please keep the receipt from your last refuelling. Presenting it is not required to confirm the level at return (which is checked visually at the time), but it is decisive in the event of a breakdown caused by incorrect fuel: the receipt allows the type of fuel used to be identified. Incorrect fuel (petrol in a diesel engine or vice versa) causes significant damage and is excluded from any insurance coverage — the lessee is fully responsible for all associated costs, including fuel removal, system cleaning, replacement of components and towing, even when the breakdown manifests after the return of the vehicle.

Mileage

All rentals include unlimited kilometres at no extra charge.

Permitted Use

The vehicle may only be driven on paved public roads on Madeira Island. The following uses are prohibited:

• –Off-road driving or driving on unpaved tracks
• –Racing, competitions or speed testing
• –Towing other vehicles
• –Any illegal activity
• –Subletting or lending the vehicle to unauthorised persons

Geographic restriction

The vehicle may only be used on the island of Madeira. Taking the vehicle off the island is not permitted, including transport by sea (ferry) or air, without the lessor's prior written authorisation.

Breach of this condition entails:

• –Immediate exclusion of insurance coverage
• –Full liability of the lessee for any damage or costs of recovering the vehicle
• –The lessor's right to demand the immediate return of the vehicle, without prior notice and without any obligation to provide compensation

Applicable traffic rules

In accordance with Art. 14.º of Decreto Legislativo Regional 7/2025/M, the lessor provides the lessee, before vehicle pickup, with an informational document setting out the main traffic rules applicable in Madeira (speed limits, priority rules, driving on mountain roads, blood alcohol, and other specifics). The document is sent through the contact channels provided in the booking (email and, where applicable, WhatsApp, RCS or SMS), is available at any time on the Traffic Rules page of this website, and on the Manage Booking page.

Compliance with traffic rules is the full responsibility of the driver.

Lessor's operational instructions

When handing over the vehicle, the lessor passes on to the lessee specific operational recommendations for driving on the island of Madeira, in particular:

• –Specific roads to avoid due to configuration, gradient, difficulty of manoeuvring or accident history
• –Driving techniques on descents and curves
• –Management of fuel, brakes and clutch
• –Recommended or discouraged parking locations
• –Traffic and problematic times in central areas

These recommendations stem from the lessor's operational experience as a local entity and must be observed by the lessee throughout the rental. Although presented as advice, they complement the rules of the Highway Code and the «Traffic Rules» document provided on booking confirmation.

Failure to follow these recommendations, when it contributes to the occurrence of damage, accident or incident, may be considered negligence or misuse of the vehicle (see What Is Not Covered), with the consequent liability of the lessee for losses not covered.

Safety equipment

At pickup, the vehicle is delivered with all mandatory safety equipment required by Portuguese law — reflective vest, warning triangle and spare tyre (see Traffic Rules for the complete list and details of use). These items must remain in the vehicle throughout the rental period and be returned with the vehicle. The absence or unauthorised substitution of any of these items at return may result in a charge corresponding to the cost of replacement, deducted from the security deposit.

Vehicle documents

The vehicle is delivered with all mandatory documents (vehicle registration document, proof of third-party liability insurance, inspection certificate where applicable) kept inside it. These documents may not, under any circumstances, be removed from the vehicle by the lessee. They must remain inside throughout the rental period and be returned with the vehicle at the end.

Removing these documents from the vehicle, even temporarily, may result in the lessee being held responsible for any administrative costs or legal consequences arising from the absence of mandatory documentation during a roadside check.

Vehicle Return

The vehicle must be returned at the agreed date, time and location. Late returns may incur additional charges. Please contact us as soon as possible if you anticipate a late return.

Any damage to the vehicle will be assessed at return in accordance with our Deposit and Damage Policy.

Completion of the contract

The rental contract is considered terminated only after:

• –Delivery of the vehicle at the designated location in the contract (or at an alternative location previously agreed with the lessor)
• –Formal receipt by the lessor or by a duly identified staff member
• –Completion of the joint inspection at return with a record of the final condition of the vehicle

Until those three steps are completed, the vehicle remains under the lessee's responsibility, including risks of theft, damage or improper use by third parties. Handing over the keys to an unauthorised person (for example, a hotel receptionist, third parties, or abandoning the vehicle on a public road or private car park without the lessor's confirmation) does not complete the contract.

Late returns and unauthorised use

If the vehicle is not returned at the agreed date and time and the lessee has not obtained prior authorisation from the lessor for an extension (see Rental Extensions), from that moment onwards:

• –Use of the vehicle is considered unauthorised
• –Insurance coverage lapses immediately — the lessee becomes fully responsible for any damage, accidents or incidents occurring during the period of unauthorised use
• –The lessor may pursue the applicable legal means to recover the vehicle, and the situation may have criminal consequences, in particular under the regime of breach of trust or unlawful use of a vehicle
• –Recovery, transport and administrative costs incurred by the lessor are the responsibility of the lessee

Vehicle Cleanliness

The vehicle must be returned in reasonably clean condition. Normal use (light dust, sand on the floor mats) is expected and incurs no charge. However, if the vehicle is returned in an excessively unclean state requiring specialised cleaning, an additional fee is applied, supported by a quote or invoice from the cleaning company, up to a maximum of €100.00.

Indicative values:

• –~€30.00 — heavy cleaning (excessive mud, large amounts of sand, food remains)
• –~€60.00 — stains on upholstery, spilled liquids, excessive animal hair
• –up to €100.00 — professional cleaning (vomit or bodily fluids, deep stains, saltwater damage)

The fee is assessed at return and may be deducted from the security deposit. The exact amount is always supported by documentation.

Rental Extensions

If you wish to extend your rental period, please contact us as soon as possible. Extensions are subject to vehicle availability, and pricing may vary depending on the updated rental dates.

The extension is only confirmed after the lessor's approval and payment of the corresponding difference.

7. Liability

Lessee's Responsibility

The lessee is responsible for the vehicle during the rental period. Any fines, tolls, towing costs resulting from the lessee's actions (e.g. illegal parking or traffic violations) or other penalties incurred while using the vehicle are the responsibility of the lessee.

Responsibility for the lessee's acts during the rental

The lessee is solely responsible for all acts carried out with the vehicle during the rental period, including, without limitation:

• –Fines, penalties, tolls and road sanctions
• –Fuel taken at service stations — if the lessee does not pay at the pump (for any reason, including leaving without paying), they are fully responsible for the amount owed to the service station, whatever the subsequent form of collection
• –Claims or demands from third parties relating to damage, indemnities or conduct of the lessee
• –Any other debts arising from use of the vehicle during the rental period

If the lessor receives any payment request from a third party relating to acts that took place during the rental period (including from authorities, service stations, toll concessionaires or others), the lessee undertakes to assume that payment or to reimburse the lessor for any amounts advanced by it, plus reasonable administrative costs incurred, as well as legal fees and court costs in the event of enforced collection. The lessor may debit such amounts from the security deposit provided or require direct payment.

This responsibility does not affect the lessee's right to challenge, with the claiming entity, the legitimacy of the claim in question.

Accidents

In the event of an accident, contact Autorentacar immediately — we will come to the scene and assist you with everything. First, ensure your safety: wear the reflective vest and place the warning triangle as needed. Do not move the vehicle until the scene has been fully documented. Take photographs and videos of the accident scene, the positions of all vehicles involved and any visible damage. An accident declaration form must be completed on the scene. Do not admit or assume any fault or blame.

Theft, robbery or fire

In the event of theft, robbery, attempted theft or fire of the vehicle, the lessee must contact our assistance service immediately. On our side, we notify the competent authorities (PSP, GNR, fire brigade) and the insurer, and coordinate support on the spot.

In a situation of imminent danger to persons or property (injuries, active fire), the lessee must first call 112 and, immediately after, contact the lessor. In any other case, contacting us early is always the best first option — we forward any help needed immediately, especially when there is difficulty communicating in the language.

The lessee undertakes to:

• –Ensure their safety and that of other road users
• –Not admit or assume fault with third parties
• –Cooperate fully with the lessor, providing all relevant information (date, time, location, circumstances, identification of those involved and witnesses, photographs and videos) for reporting to the authorities and the insurer
• –Hand over the vehicle key, when requested by the lessor

Insufficient or absent timely cooperation by the lessee in providing the information and documents necessary for reporting to the authorities and the insurer, or for following up the case, may compromise the applicable insurance coverage and result in the lessee being held responsible for the damage and costs not covered as a consequence of that lack of cooperation.

Total loss of the vehicle

Total loss is considered to occur when the vehicle becomes unrecoverable or economically unviable to repair (due to serious accident, fire, unrecovered theft or other equivalent event). The treatment of the loss depends on the cause:

• –Due to the exclusive fault of an identified third party (for example, another driver colliding with the rented vehicle): compensation is handled by the responsible third party's insurer. The lessee bears no cost, unless they also contributed to the event.
• –Due to a cause attributable to the lessee, with valid CDW or SCDW and within the conditions of coverage: the lessee pays the excess applicable to the insurance taken out; the remaining losses are borne by the lessor.
• –With applicable exclusions (negligence, misuse, breach of contract, driving under the influence of alcohol or drugs, unauthorised driver, false information, or any other situation set out in What Is Not Covered): CDW/SCDW protection does not apply in this scenario and the lessee is fully responsible for the entirety of the losses, including the value of the vehicle, removal/towing costs, loss of use and administrative costs, regardless of the excess that would otherwise apply.

Breakdowns

In the event of mechanical breakdown, contact our assistance service immediately. The lessee is not permitted to carry out repairs on their own initiative, to arrange repairs with third parties, or to take the vehicle to a garage not authorised by the lessor.

Repairs carried out without the lessor's prior written authorisation:

• –Are the sole responsibility of the lessee
• –Will not be reimbursed, regardless of any invoices presented
• –May be considered additional damage to the vehicle, with the cost of proper repair borne by the lessee
• –May invalidate insurance coverage for subsequent damage

In the event of a breakdown not attributable to the lessee, we make every effort to provide an equivalent replacement vehicle as quickly as possible. Where, for operational reasons (fleet unavailability, unavailability of local garages) or force majeure, this is not feasible, compensation proportional to the downtime will be assessed, in accordance with applicable law. There is no right to compensation for interruptions of use or early termination of the rental resulting from misuse of the vehicle by the lessee.

8. Privacy Policy

Your privacy is important to us. This section explains how we collect, use and protect your personal information when you use our website and services.

Data We Collect

We collect the following types of information:

• –Personal information you provide when making a booking (name, email, phone number)
• –Payment and refund history associated with your booking (we do not store your payment card details — these are handled securely by our payment providers)
• –Session data, including your IP address, browser type and referring website
• –Marketing attribution data (such as campaign source, if you arrived via an advertisement)
• –Website usage data, including pages visited, booking steps completed and interaction events

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:

• –Essential cookies: a session cookie is used to maintain your browsing session and enable core website functionality (expires after 30 days)
• –Cookie preference: we store your cookie choice locally so we do not ask you again on every visit
• –Google Analytics 4: when you accept cookies, we use GA4 to understand how visitors use our website, helping us improve the booking experience. GA4 operates in Consent Mode v2 — no tracking data is collected until you explicitly accept
• –Microsoft Clarity: when you accept cookies, we use Clarity to record anonymised browsing sessions, helping us identify and fix usability issues. Clarity only activates after you provide consent

If you decline cookies, only essential functionality cookies are used. No analytics or tracking data is collected

How We Use Your Data

We use your information for the following purposes:

• –Processing and managing your car rental booking
• –Communicating with you about your booking (confirmations, reminders, updates)
• –Improving our website and the booking experience based on aggregated usage patterns
• –Complying with legal obligations and resolving disputes

We never sell your personal data to third parties.

Third-Party Services

We work with the following third-party services that may process your data:

• –Payment processors for secure payment handling
• –Google Analytics and Microsoft Clarity for website analytics (only with your consent)

All third-party providers are required to handle your data in accordance with applicable data protection laws.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• –Right to access your personal data
• –Right to rectify inaccurate personal data
• –Right to request deletion of your personal data
• –Right to receive your data in a portable format
• –Right to object to the processing of your personal data
• –Right to withdraw consent at any time

To exercise any of these rights, please contact us using the details in the Contact Information section.

Vehicle Data and Telemetry

Some vehicles in our fleet may be equipped with an onboard device that collects operational telemetry to support our internal maintenance and fleet management processes.

These devices may record:

• –Mileage and distance travelled
• –Engine diagnostics and warning indicators
• –Fuel level information
• –Vehicle location data for fleet management and vehicle recovery

This data is used exclusively by Autorentacar for internal operational purposes, including maintenance scheduling, vehicle servicing and fleet logistics. It is not used to monitor driving behaviour or to issue penalties.

Vehicle telemetry data is never sold, shared or disclosed to any third party. It remains strictly within our internal management systems.

If you connect your phone to the vehicle via Bluetooth or USB (for hands-free calling, media playback or navigation), your phone data such as contacts and call history may be stored by the vehicle's infotainment system. We recommend that you unpair your device from the car's system before returning the vehicle. Our staff regularly clears all paired devices from the system.

The presence of an onboard device does not affect the terms of your rental or insurance coverage.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking records are retained as required by Portuguese law. Analytics data is anonymised and purged according to our data retention schedule.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated date.

9. Contact Information

If you have any questions about these terms or your rental, please contact us. We are available 24 hours a day, 7 days a week.

The contact described below is the free lessee assistance service provided for in Art. 16.º of Decreto Legislativo Regional 7/2025/M, available in any situation during the rental — accident, breakdown, theft, operational questions or other emergencies. Phone and WhatsApp are the fastest channels for an immediate response.

• –Phone: +351 291 634 463
• –WhatsApp: +351 291 634 463
• –Email: booking@autorentacar.net
• –Address: Rua da Casa Branca 33, Edifício Sol da Ajuda, Loja R, 9000-113 Funchal, Madeira

10. Legal Information

Identification and numbering of contracts

Each rental contract entered into between the lessor and the lessee is identified by a unique sequential number in the format YY/MM/NNNN (year/month/monthly sequence). The numbering is monotonically increasing — once assigned, a contract number is permanent and never reused, even in the event of cancellation or annulment.

This number appears on the signed contract, on all related invoices, on the payment receipt, and in communications with the competent authorities (in particular in the monthly report to IMT, IP-RAM).

It is the unique reference for any matter related to the rental — quote requests, complaints, claims, communications with the insurer or disputes.

Company Information

• –Legal Name: Mendonça & Cruz, Lda
• –Operating As: Autorentacar
• –Tax Identification Number (NIF/NIPC): PT510314970
• –Operating Licence (rental without driver): No. 62, issued by the Direcção Regional dos Transportes Terrestres (DRTT), Autonomous Region of Madeira
• –Administrative Permit Number (IMT, IP-RAM): to be assigned
• –Registered Office: Rua da Casa Branca 33, Edifício Sol da Ajuda, Loja R, 9000-113 Funchal, Madeira, Portugal
• –Email for Legal Matters: legal@autorentacar.net

11. Governing Law

These terms and conditions are governed by Portuguese law. Any disputes arising from the rental contract shall be subject to the jurisdiction of the courts of Funchal, Madeira.

Amendments to the contract

Any changes, modifications or addenda to the rental contract entered into between the parties are only valid if they are made in writing and formally recorded by the lessor, in particular:

• –Updates through the booking management platform
• –Written addenda signed by both parties (physical or digital)
• –Unambiguous communications by email or WhatsApp to the lessor's official contact channels (informal messages to individual staff members are not considered valid)

Verbal agreements, promises or informal authorisations given by individual staff members without the formal record described above do not bind the lessor and do not constitute an amendment to the contract.

The lessee is notified of each new version of the contract through the contact channels provided in the booking (email and, where applicable, WhatsApp, RCS or SMS) and may sign remotely through the Manage Booking page or in person at the lessor's office.

Language of the contract

This contract is drafted in Portuguese. Versions in other languages are made available for the lessee's convenience, but in the event of any discrepancy between language versions, the Portuguese version shall always prevail. The lessee receives the contract through the contact channels provided in the booking (email and, where applicable, WhatsApp, RCS or SMS) and through the Manage Booking page, in their language and in the Portuguese version.